Making a Smooth Transition

Meet Pat Budge, Onsite Community Manager at Legend Trail

Change is often stressful—and that’s certainly true when a community’s HOA switches from one management company to another.

Making a Smooth Transition

The transition to a new management company involves some growing pains for everyone involved. When Associated Asset Management was hired to take over the Legend Trail Community, it was a new community with a board that was still finding its way. Residents may have been nervous about the arrival of a new management company—but fortunately for them, onsite community manager Pat Budge was there to make the transition smooth and painless. And several years later, residents continue to sing her praises—although Pat modestly insists, “I am not a community hero—the residents are.”

Pat says a happy adjustment is a team effort—and residents are an important part of that team. “I think the main key to a smooth transition is homeowner, board and committee member’s involvement.  They helped answer the numerous questions and concerns that arose.  I was preceded by another AAM manager and she and her administrative assistant carved the way for me to continue.  I don’t think we could have done it without the support from the Legend Trail residents.  It is difficult learning a project when it is already established but a good challenge.”

Good communication is critical to maintaining a positive relationship with residents, Pat says. “I think all managers should remember that the key to this job is helping all residents to the best of our ability. We have to listen to the problem and even if we cannot solve it, just having someone to talk to is helpful.  If we don’t know the answer at the moment, we need to find out and respond back as soon as possible.  Customer service is key to being a good manager.”

Residents might be surprised at the aspect of her background that Pat relied upon to help with her current job duties. “I think being involved in PTA as president several times and other organizations with my children helped me to be able to conduct meetings with many people in the audience and not be overwhelmed by questions and concerns.”

For Pat—who says patience, compassion and understanding of people are also essential qualities for a community manager’s success—the best part of this job is working with all types of people. “I also feel so very lucky to be working in such a beautiful environment!”

Pat has many fans among her residents, and it’s clear that the feeling is mutual. She also credits AAM with creating a supportive and positive environment for both her and her residents. “AAM is such a great company and is always so concerned with all employees and clients.  It is a privilege to be a part of this team.” 

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Their Managment Excels in Communication

"Associated Asset Management is a superb team for Community Management.  Legend Trail selected them after extensive interviews and they have proven to be reliable and professional on every measurable dimension.  Their Management excels in communication that is consistent whether to residents, Committees or our Board of Directors.  They are obliging and friendly and current with technology, law, and advocacy for HOA concerns.  I highly recommend them." -Debbie K. Legend Trails HOA