Employee Spotlight: Renee Bibbins

AAM was glad to welcome Renee Bibbins to our team as Manager of Customer Care in 2012. Not only does Renee have extensive customer service experience, but her passionate commitment to customer care can be described as follows:“…I have always worked by and through relationships. It is remarkably easy to provide unprecedented service in meeting the needs and exceeding the expectations of our homeowners when you value the relationship.” This sentiment is shared by the 12 customer care representatives under Renee’s leadership. Bibbins, who recently celebrated her two year anniversary with AAM, has supervised the customer care department from the start of her tenure. Her daily routine includes returning phone calls and e-mails to homeowners, meeting with customers when they come into the office, handling escalated concerns, and on busy days taking calls next to her team.

R Bibbins

With an impressive depth of knowledge of AAM managed community associations, interaction with her staff helps develop a strong team involvement, focused on first class service that produces quantifiable results for AAMs clients.Dedication to service is natural for Renee, in her spare time she volunteers with the Dobson Marching Band Parent Association, is a Girl Scout Troop Leader, Team Parent for her son’s soccer team, and is the President of the PTO at her children’s elementary school. With any time leftover, you’ll find her crafting, biking or relaxing with a good book in hand.As a true partner with our clients, we pledge to provide outstanding personal service, timely and accurate information, honesty and integrity in all aspects of our business, and a uniquely pro-active approach. Balancing the needs of over 170,000 households, Renee and her team understand AAM’s vision and continue to work diligently to improve our overall customer experience and satisfaction.If you have any questions for Renee Bibbins feel free to reach out to her at rbibbins@associatedasset.com.

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