In 2009, AAM created a dedicated website, AAMResales.com, for Transfer and Disclosures. This website allows title companies to request title statements, refinance statements, document updates, and lien releases from one centralized location. Seasoned AAM employee, Roxanne Banda, who processes these requests, is one of four employees with a combined 30 years of experience working in title, escrow and customer service.
As a Disclosure Coordinator, Roxanne is based out of AAM’s Corporate office in Tempe, AZ and has been with the company since May 2005. Previously a Benefits Coordinator and Marketing Lead, Roxanne is no stranger to providing high-level and high-volume operational support. Responsible for facilitating the communication and document management for over 1,200 requests per year, Roxanne reminisces of the days of faxes, manual item entries, and the never ending stacks of paper.
“Though we had an efficient process, disclosure statements took triple the amount of time they take today.” Thankfully, today the Disclosures coordinators are able to process the documents much more efficiently.
Teamwork is Roxanne’s favorite AAM core value. She said, “I have a great team. We work well together and I know I can count on them and they can count on me. I believe wholeheartedly that ‘it takes a village’ and so, when I see that village set up within the AAM family and the extended family that are our partners, it is wonderful.”
Evidenced by AAM’s substantial growth and continued client satisfaction, Roxanne and her colleagues are dedicated to delivering total peace of mind to every client in our care.