Christy Fernandez is the Director of Administrative Services at AAM, overseeing a department that encompasses Administrative Assistants, Receptionists, Compliance Coordinators, Records Coordinators and a Web Content Manager. Her team is part of AAM's remarkable support structure and helps sustain efficient operating processes.
Christy started her career with AAM in 2001 as an administrative assistant herself, so she knows how important of a role her department plays to the success of client expectations. She explains, "Administrative Assistants are a vital resource for the entire community, not just the Community Managers that they assist. They are in charge of processing community architectural requests, creating Board and Annual meeting packets, community mailings, newsletters, and interacting with homeowners through calls and emails. They handle a large to-do list and it is my job to ensure they complete that list while delivering total peace of mind to our customers."
Nurturing client relationships is a large part of Christy's job. While her continuous interactions with Board members, homeowners, managers, department heads and company executives could be seen as overwhelming to most, she thrives in this highly paced role.
"Maintaining satisfaction among homeowners and employees is one and the same. It can be challenging but I love to be challenged," she says.
With 15 years of support experience, she is considered an expert in the Homeowner Association Management field. She holds her Certified Arizona Association Support Professional (CAASP) designation and is committed to the ethical practices within support roles. She holds her team to the same high standards.
"I have an amazing, hardworking and caring team, and would not be successful without them," Christy said. "They all work just as hard as I do. They care about our customers and always do the right thing, which is what makes AAM such a great company - our employees care."
Christy loves to spend time outdoors with her equally adventurous husband and sons. They can frequently be found camping, fishing, snowboarding and golfing.