AAM has the best support staff available to our customers and managers. AAM's Customer Care Department Representatives and Administrative Assistants receive hundreds of phone calls per day from our homeowners. While the specific questions and concerns may vary, there does seem to be some frequently asked questions. Below we have provided answers to the top five questions posed by homeowners.
1. HOW DO I PAY MY ASSESSMENT?
AAM has made it easier than ever for homeowners to pay their HOA assessments. Homeowners have the ability to make a one-time or recurring payment easily through our website, click here, to pay with a Credit Card, Debit Card or eCheck. They can also set up online bill pay through their own banking institution, or bring in a check or money order to any of our convenient office locations.
2. WHY DID I RECEIVE THIS VIOLATION?
AAM ensures that our Community Managers are familiar with the CC&Rs, Rules and Regulations and violation policies of each community they manage before inspecting for violations. Each community is unique, so the Community Manager will work closely with the Board of Directors to guarantee an unbiased course of action when submitting violation notices to any homeowner. Violations can be appealed if the homeowner's assessments are current. The appeal process can take up to 90 days, depending on how often the Board of Directors meet to review appeal submittals.
3. HOW DO I FILE A COMPLAINT AGAINST MY NEIGHBOR IF THEY ARE NOT IN COMPLIANCE WITH THE COMMUNITY STANDARDS?
A complaint can be filed against a neighbor and must be done so in writing. AAM will verify that the complaint is valid and then send notification of the violation to the offending party. The anonymity of the complaint is not recognized in all states. For example, Arizona State Legislation passed into law that the violator has the legal right to know who reported the violation (ARS 33-1242 and 33-1803). AAM works diligently to recognize violations as they occur throughout the community, so in many cases, the violation has already been submitted prior to neighbor involvement.
4. DO I NEED TO SUBMIT AN ARCHITECTURAL REQUEST FOR APPROVAL?
Homeowners take a lot of pride in their homes and often want to make changes to the exterior appearance of the property. Communities have Design Guidelines that lay out the cohesive appearance of the Association. As a general rule, if the requested change will be visible from neighboring properties or from the street, homeowners will need to submit an architectural request for approval.
5. HOW DO I CONTACT THE BOARD OF DIRECTORS FOR MY ASSOCIATION?
The management company serves as a liaison between residents and the Board, so the Community Manager will be the first point of contact for any situation. If applicable, the Community Manager will schedule the matter to be presented at the next Board meeting. If it is an urgent matter and cannot wait until the next Board meeting to be discussed, the Community Manager will contact the Board and discuss how they would best like to handle the situation.
AAM is dedicated to delivering total peace of mind to each one of our homeowners, in all of our communities. Homeowners can find answers to many of their questions on this website, such as how to make payments, submit fee waivers (violation appeals), architectural submissions, report a CC&R concern, as well as other items.