A Letter to Our Communities
Monday, March 23rd, Update
In these challenging and unprecedented times, we wanted to take a moment to provide our residents and fellow community members an update on how AAM is navigating through concerns surrounding COVID-19, as well as our sustained effort to continue delivering peace of mind as an organization.
First, I would like to say that our hearts go out to everyone who has been impacted by the virus across our global community. In the midst of this pandemic, we are reminded of how quickly things can change and we should take nothing for granted.
As a reminder, all AAM offices are closed to the public until further notice.
While these are clearly unusual circumstances, we are committed more than ever to providing business as usual for our community partners. In order to do so, we have equipped our teams with the technology so that services can be provided without interruption. A few things to note as we operate under these circumstances:
- Your team of community experts are still available by phone and email and can assist you when needed. For routine requests, we encourage you to use our suite of self-service online tools including Homeowner Services & HOA Forms and our mobile app, AAM All Access.
- With AAM’s temporary office closures to the public, please make any payments by mail, electronically, or sign up for automatic/recurring payments. To view our payment options and make a payment, please visit us online.
Much like you, we are continuously monitoring the development of this situation while we balance the safety of our employees and communities, as well as maintain business continuity. You can find the latest updates on our response by visiting the COVID-19 page on our HomeownerResources.com site.
As things continue to evolve, we will continue to communicate with you. If you have any questions, please don’t hesitate to reach out to your AAM Community Management Team.
Please stay safe and be well,
Amanda F. Shaw | President