A Letter to Our Communities

Monday, March 23rd, Update

In these challenging and unprecedented times, we wanted to take a moment to provide our residents and fellow community members an update on how AAM is navigating through concerns surrounding COVID-19, as well as our sustained effort to continue delivering peace of mind as an organization.

First, I would like to say that our hearts go out to everyone who has been impacted by the virus across our global community. In the midst of this pandemic, we are reminded of how quickly things can change and we should take nothing for granted. 

As a reminder, all AAM offices are closed to the public until further notice.

While these are clearly unusual circumstances, we are committed more than ever to providing business as usual for our community partners. In order to do so, we have equipped our teams with the technology so that services can be provided without interruption. A few things to note as we operate under these circumstances: 

  • Your team of community experts are still available by phone and email and can assist you when needed. For routine requests, we encourage you to use our suite of self-service online tools including Homeowner Services & HOA Forms and our mobile app, AAM All Access.

  • With AAM’s temporary office closures to the public, please make any payments by mail, electronically, or sign up for automatic/recurring payments. To view our payment options and make a payment, please visit us online.

Much like you, we are continuously monitoring the development of this situation while we balance the safety of our employees and communities, as well as maintain business continuity. You can find the latest updates on our response by visiting the COVID-19 page on our HomeownerResources.com site.

As things continue to evolve, we will continue to communicate with you. If you have any questions, please don’t hesitate to reach out to your AAM Community Management Team.

Please stay safe and be well, 

Amanda Small

Amanda F. Shaw | President

Modified Operations

Due to the recent events, Associated Asset Management (AAM, LLC) has modified operations to limit potential exposure or spread of COVID-19 to staff, clients, contractors, and others.

 
Effective March 19th, 2020, our office will be closed to all visitors. At present, the majority of our staff are working remotely, and this may change to 100% of staff working remotely without additional notice. Please understand that this will impact our ability to accept calls and may delay response times. Where possible, please email your Community Manager or appropriate staff member.

During this time, we are still committed to providing our clients with assistance. 
 
>For general inquiries, please call 800.354.0257. Leave a detailed message, and we will get back to you as soon as possible.

>In need of a key or a remote, please call 800.354.0257. Leave your community name, your name, address, and phone number. The device will be mailed to you.
>Need to make a payment, please visit the Make a Payment page to access payment options.
We thank you for your understanding as we operate under these unprecedented circumstances.

COVID-19 Update

Health and safety are a top priority. In an ongoing effort to keep all our residents, members and staff healthy and informed, we want to be proactive in providing some information and addressing the concern for the spread of the Coronavirus disease (COVID-19). We are closely monitoring the situation, including the latest guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and other Federal and State authorities.

According to the CDC, the Coronavirus (COVID-19) is a new virus that causes respiratory illness and can be spread from person to person. While much is not yet known, the virus should be taken seriously. Symptoms can occur in as few as 2 days or as long as 14 days after exposure and may include fever, cough, and/or shortness of breath.

There are several precautionary measures to minimize the risk of infection and to avoid the spread of the Coronavirus:

  • Wash your hands often with soap and hot water
  • Use an alcohol-based hand sanitizer if soap and water are not available
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Cover your mouth and nose with a tissue or sleeve when you sneeze or cough
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home if you are sick
  • If you think you have been exposed to Coronavirus, contact your healthcare provider immediately

Additionally, those who are traveling should monitor CDC travel advisories for updated reports on concentrated areas of infection and travel restrictions.

In addition to the measures above, we have some additional suggestions and recommendations to further our efforts in preventing illness:

  • We are encouraging our associates to promptly communicate with their supervisors if they are not feeling well and request that they stay home from work until any symptoms are gone for at least 24 hours
  • We are recommending telephonic and video conferencing instead of face-to-face meetings for the time being, where appropriate
  • We are reviewing facility cleaning programs to ensure individuals cleaning the community, the club property, locker rooms, dining outlets, and restrooms are done so effectively
  • We will continue to monitor updates and changes from the CDC and other agencies as information becomes available and intend to react accordingly